BOOKING AND CANCELLATION TERMS FOR RESTAURANT PARPPEINPIRTTI 14.1.2021
These booking and cancellation terms apply to the operations of Tsipaniekka Oy (2310416-0). The company is responsible for the operations of Restaurant Parppeinpirtti. The company follows the following terms for ordering, booking, and cancelling restaurant, café, catering, and program services:
GENERAL TERMS
1. BOOKINGS AND CONFIRMATIONS
Bookings can be made orally, in person or by phone, or in writing by email.
Bookings are confirmed by the service provider in writing by email. If the customer does not have access to email, the booking confirmation can also be made orally. The confirmation includes a description of the agreed services and their prices, and the company's current booking and cancellation terms are provided to the client with the confirmation.
After confirmation, the booking is binding for both the service provider and the customer.
2. PAYMENT TERMS
The client pays in cash, by debit or credit card, unless otherwise agreed upon regarding payment terms.
Invoicing is a possible payment method if separately agreed upon, in which case the billing information must be provided to the service provider when placing the order. Invoicing occurs afterwards. A invoicing fee will be added to the invoice. The penalty interest is in accordance with the Interest Act.
We reserve the right to apply different payment terms, which are negotiated separately in each case.
3. SERVICE PACKAGES
A service package always refers to a total package price that includes the services described in the offer in advance. A service package is always invoiced as such, regardless of whether all participants have attended, for example, all meals, activities, or other services.
4. CANCELLATION TERMS
Customers must inform the service provider of cancellations by email at myynti@parppeinpirtti.fi or by phone at 010 239 9950.
A cancellation is considered to have occurred when the cancellation notice is received by phone or email by 4:00 PM. A notice of cancellation received later is considered received on the next business day.
The service provider confirms cancellations in writing by email. The cancellation confirmation must be made within a reasonable working time from the submission of the respective cancellation.
We reserve the right to apply different cancellation terms, which are negotiated separately in each case.
5. CHANGES, SPECIFICATIONS, AND CANCELLATIONS OF RESTAURANT AND CATERING SERVICE BOOKINGS
The booking is valid for the number of people indicated by the client, which the client can change up to 7 days before the event. The client undertakes to provide the final number of participants and any special diets at least 7 days before the start of the event.
If the notification of a reduction in the number of participants is received later than the aforementioned time or not at all, the service provider has the right to charge the client for the services ordered in advance according to the notified number of people.
If the number of participants changes significantly, the service provider has the right to allocate another space to the client and renegotiate the details of the event, such as a possible room rental fee.
The group size affecting the per-person price of catering is determined by adults and persons over 12 years old. Children under 12 years old -50% of the adult price, and children under 5 years old free of charge.
The offer provided by the service provider includes the use of the reserved space for coffee servings for one hour and for meals for two hours, unless otherwise agreed. Longer stays are always agreed upon separately on a case-by-case basis.
The order will be charged afterwards according to the payment terms, based on the number of people confirmed 7 days before the event. If there are more diners than the confirmed number of people, billing will be based on the actual group size.
If the customer cancels their booking, they will be charged fees regardless of the reason for cancellation under the following conditions:
Cancellation of entire booking for groups up to 25 people
- The restaurant must be notified of the cancellation of the booking at least 7 days before the start of the event, so that no costs are incurred by the client.
- If the cancellation occurs 6-3 days before the event, the client will be charged a cancellation fee of 50% of the order value according to the last notified number of people.
- If the cancellation occurs later than 3 days before the event, the client will be charged 100% of the order value according to the last notified number of people.
Cancellation of entire booking for groups of 26-50 people
- The restaurant must be notified of the cancellation of the booking at least 14 days before the start of the event, so that no costs are incurred by the client.
- If the cancellation occurs 13-7 days before the event, the client will be charged a cancellation fee of 50% of the order value according to the last notified number of people.
- If the cancellation occurs later than 7 days before the event, the client will be charged 100% of the order value according to the last notified number of people.
Cancellation of entire booking for groups over 50 people
- The restaurant must be notified of the cancellation of the booking at least 30 days before the start of the event, so that no costs are incurred by the client.
- If the cancellation occurs 29–14 days before the event, the client will be charged a cancellation fee of 50% of the order value according to the last notified number of people.
- If the cancellation occurs later than 14 days before the event, the client will be charged 100% of the order value according to the last notified number of people.
6. CUSTOMER'S RESPONSIBILITY
By confirming the booking, the client commits to the aforementioned booking and payment terms. In addition, the client is responsible for any equipment and movable property brought into the premises. The client undertakes to follow the instructions given by the staff regarding the use of the premises, equipment, and the company's movable property. The client is responsible for damages caused to the property or the company's movable property by equipment and movable property brought by the client or by individuals belonging to the group. In the event of possible damage, the service provider will invoice the client for any repair, cleaning, or similar costs.
7. FORCE MAJEURE AND EXCEPTIONAL CIRCUMSTANCES
The service provider has the right to cancel or change a booking due to circumstances beyond the service provider's control (force majeure, e.g., fire, work stoppage, war, import or export ban, natural disaster, general interruption of traffic or energy distribution, or other such circumstance). Damages resulting from these will not be compensated.
The aforementioned reasons also apply to subcontractors. The bankruptcy of a subcontractor is also considered force majeure.
The service provider has the right to interrupt an event or cancel a booking if it disturbs other operations, violates Finnish law or contractual terms, or endangers the service provider's reputation or safety.
8. COMPLAINTS
All comments and complaints related to our services must be addressed immediately upon their occurrence directly to the company, to the staff by phone at 010 239 9950 or by email at myynti@parppeinpirtti.fi. This way, the issue can be reacted to immediately, and the cause of the comment or complaint will be striven to be rectified already during the use of the service.
Any disagreements will be attempted to be resolved by negotiation between the customer and the service provider. If a disagreement cannot be resolved by negotiations between the parties, the customer can submit the matter to the Consumer Disputes Board for resolution at www.kuluttajariita.fi. If an agreement is not reached, the matter will be handled in the district court.
Tsipaniekka Oy (2310416-0)
Ravintola Parppeinpirtti
010 239 9950 / myynti@parppeinpirtti.fi
Marjo Niiranen, CEO
050 5012117 / marjo.niiranen@parppeinpirtti.fi
